{"data":{"id":1164,"url":"https:\/\/repo.xbbh.net\/items\/1164","status":"published","type":"thesis","title":"ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN \nAHADIAT HOTEL & BUNGALOW BANDUNG","title_alt":null,"abstract":"Seiring dengan perkembangan dunia industri dan persaingan global, termasuk dalam bidang industri dan jasa. Sumber daya manusia yang dimiliki oleh masing-masing perusahaan harus memiliki kemampuan yang siap menghadapi persaingan di era globalisasi. Salah satu persiapan yang berkaitan dengan sumber daya manusia adalah mempersiapkan kinerja dari masing-masing sumber daya manusia itu sendiri. Kualitas pelayanan merupakan suatu bentuk penilaian konsumen terhadap pelayanan yang diterima dan yang diharapkan. Perusahaan yang mampu bersaing dalam pasar adalah perusahaan yang dapat menyediakan produk atau jasa yang berkualitas termasuk pada kualitas pelayanannya. Ahadiat Hotel & Bungalow Bandung merupakan suatu perusahaan yang bergerak dibidang jasa, jasa tersebut berupa pelayanan dalam bentuk penginapan, ballroom, ruang rapat, restoran, dan area bermain. Untuk meningkatkan kepuasan pelanggan Ahadiat Hotel & Bungalow Bandung perlu melakukan penelitian tingkat kepuasan pelanggan. Salah satu metode yang dapat digunakan yaitu metode skala likert. Metode tersebut memiliki lima variabel yang berupa bukti fisik, daya tanggap, keandalan, jaminan, dan empati. Adapun teknik yang dilakukan dalam pengumpulan data yaitu dengan penyebaran kuesioner yang didalamnya memuat sepuluh pernyataan dari lima variabel yang disebar ke 255 responden dalam kurun waktu dua bulan. Kemudian hasil kuesioner tersebut akan diolah menggunakan aplikasi SPSS dengan tingkat kepercayaan sebesar 5% serta hipotesis awal yang menyatakan bahwa H_0  : tidak ada pengaruh fasilitas terhadap kepuasan pelanggan dan H_1 : adanya pengaruh fasilitas terhadap kepuasan pelanggan dengan hasil pengolahan data yang menunjukan nilai cronbach alpha sebesar 0.709 yang menyatakan bahwa variabel penguji memiliki pengaruh terhadap kualitas pelayanan sehingga dapat disimpulkan bahwa H_1 diterima dan H_0  ditolak. Pada metode skala likert nilai indeks kategori tertinggi sebesar 90% atau 230 responden menyatakan puas terhadap daya tanggap yang diberikan oleh karyawan terhadap konsumen.","abstract_alt":null,"creators":[{"role":"author","family_name":"Abdurachman","given_name":"Iman","orcid":null,"national_id":"B1011511RB4007"},{"role":"advisor","family_name":"Pitoyo","given_name":"Djoko","orcid":null,"national_id":null}],"year":2020,"date_issued":null,"publication":null,"volume":null,"issue":null,"pages":null,"publisher":null,"isbn":null,"issn":null,"doi":null,"official_url":null,"institution":"UNIVERSITAS SANGGA BUANA YPKP BANDUNG","id_number":null,"thesis_level":"bachelor","publication_status":"published","refereed":null,"keywords":["kolerasi","kepuasan pelanggan","dan skala likert"],"language":"id","subjects":[],"divisions":[{"code":"26201","name":"S1 Teknik Industri","pddikti_code":"26201"}],"citation":"Abdurachman, Iman (2020) ANALISIS TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS PELAYANAN \nAHADIAT HOTEL & BUNGALOW BANDUNG. UNIVERSITAS SANGGA BUANA YPKP BANDUNG.","documents":[{"name":"Cover.pdf","section":"cover","mime_type":"application\/pdf","size":19905,"sha256":"a74757b58d546843890ff8f25659b6d7737418200ac3d4c966eb255753224b1f","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4428\/Cover.pdf"},{"name":"Lembar_Pengesahan.pdf","section":"front_matter","mime_type":"application\/pdf","size":488881,"sha256":"c2d2f2795f1b16c2ec31be9fa1aa5df9f57147da012bf83bdb50467408890b29","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4429\/Lembar_Pengesahan.pdf"},{"name":"Lembar_Pernyataan.pdf","section":"front_matter","mime_type":"application\/pdf","size":264118,"sha256":"613c68f8e6791f400132aa8b7fe2a6913e44c8719709177ff88d046d982b571f","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4430\/Lembar_Pernyataan.pdf"},{"name":"ABSTRAK.pdf","section":"abstract","mime_type":"application\/pdf","size":197122,"sha256":"5646430459c4b610f37cfca1a8c258281d2f3fd36e4163268c7fc0625a3e5a7d","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4431\/ABSTRAK.pdf"},{"name":"DAFTAR_ISI.pdf","section":"front_matter","mime_type":"application\/pdf","size":92285,"sha256":"50130f2597a220213e37a9bccd51ac9b2f4b3266e1b75481e21d125c5ee8be99","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4432\/DAFTAR_ISI.pdf"},{"name":"DAFTAR_GAMBAR.pdf","section":null,"mime_type":"application\/pdf","size":4265,"sha256":"f3375c6cd6a607ade10cb48634b57274aad5b143650846e0bc519b0dc83e8fcc","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4433\/DAFTAR_GAMBAR.pdf"},{"name":"DAFTAR_TABEL.pdf","section":null,"mime_type":"application\/pdf","size":6245,"sha256":"1b823af50ca66b52512ed136657d0f9d7a75ad0fd38671326eb5297e86352c6c","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4434\/DAFTAR_TABEL.pdf"},{"name":"DAFTAR_PUSTAKA.pdf","section":"bibliography","mime_type":"application\/pdf","size":80436,"sha256":"512174a279c8b86fbca866ae20839fd3c8dc463ea283ee0311ae538265f9a662","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4435\/DAFTAR_PUSTAKA.pdf"},{"name":"LAMPIRAN.pdf","section":"appendix","mime_type":"application\/pdf","size":1073779,"sha256":"646ac6f54ebfc5ddd7bd5dd7017072aa0e69ad3dcae0f822977ac9934dae2950","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4436\/LAMPIRAN.pdf"},{"name":"KATA_PENGANTAR.pdf","section":"front_matter","mime_type":"application\/pdf","size":80858,"sha256":"d45be74516b0384922160041ee9dd3c2de88da77340e36fb2a008228811cfad1","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1164\/files\/4437\/KATA_PENGANTAR.pdf"}],"published_at":"2021-07-07T04:50:57+00:00","updated_at":"2026-10-31T06:41:54+00:00"}}