{"data":{"id":1304,"url":"https:\/\/repo.xbbh.net\/items\/1304","status":"published","type":"thesis","title":"PENGARUH KUALITAS PELAYANAN DAN HARGA\nTERHADAP KEPUASAN PESERTA PADA BPJS\nKESEHATAN DI KABUPATEN GARUT","title_alt":null,"abstract":"BPJS Kesehatan as a new health program on February 14, 2020 as a form\nof implementation of the health insurance program. With the existence of BPJS\nKesehatan, health insurance participants will receive health protection in the\nform of health care benefits and protection benefits in meeting basic needs. Of\ncourse, these two benefits can be enjoyed by every community who has paid the\nBPJS Kesehatan monthly dues.\nThe purpose of this study was to determine the effect of service quality and\nprice on participant satisfaction at BPJS Kesehatan in Garut Regency.\nIn this research, the method used is descriptive verification method. While\nthe data analysis technique used is the correlation technique between variables to\nprove the influence of service quality and price on participant satisfaction.\nThe results of the correlation analysis between service quality and price\nwith participant satisfaction were R = 0.720. This shows a strong and\nunidirectional relationship between service quality (X1 ) and price (X 2 ) with\nparticipant satisfaction (Y). The results of the analysis of the determinant\ncoefficient show that service quality and price have an effect on participant\nsatisfaction by 0.518 and the remaining 0.482 influenced by other factors. F test\nresults obtained F > count \uf03d 52,123 F , meaning accepted and rejected, table \uf03d 3,093\nmeaning that service quality and price simultaneously affect participant\nsatisfaction.","abstract_alt":null,"creators":[{"role":"author","family_name":"GUNAWAN","given_name":"RINALDI","orcid":null,"national_id":"1111161032"},{"role":"advisor","family_name":"Aprianti","given_name":"Ine","orcid":null,"national_id":null}],"year":2020,"date_issued":null,"publication":null,"volume":null,"issue":null,"pages":null,"publisher":null,"isbn":null,"issn":null,"doi":null,"official_url":null,"institution":"UNIVERSITAS SANGGA BUANA","id_number":null,"thesis_level":"bachelor","publication_status":"published","refereed":null,"keywords":["Service Quality","Price","Participant Satisfaction"],"language":"id","subjects":[],"divisions":[{"code":"61201","name":"S1 Manajemen","pddikti_code":"61201"}],"citation":"GUNAWAN, RINALDI (2020) PENGARUH KUALITAS PELAYANAN DAN HARGA\nTERHADAP KEPUASAN PESERTA PADA BPJS\nKESEHATAN DI KABUPATEN GARUT. UNIVERSITAS SANGGA BUANA.","documents":[{"name":"COVER_RINALDI-SIDANG.pdf","section":"cover","mime_type":"application\/pdf","size":25336,"sha256":"1705b2df04e61215f794869409b41a2b8fc5982ca92b0faf650f46467b7aa48e","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1304\/files\/4936\/COVER_RINALDI-SIDANG.pdf"},{"name":"20201124234502.pdf","section":null,"mime_type":"application\/pdf","size":962903,"sha256":"59cc1221df480c6083286a8bc35a4334dfcaf7b9d2d169c154eb35b3356dcadd","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1304\/files\/4937\/20201124234502.pdf"},{"name":"ABSTRAK.pdf","section":"abstract","mime_type":"application\/pdf","size":12536,"sha256":"490743a7431460a3d84ef47dec6f127a4dabfd4e6df2a11cbc7e28133fe7447d","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1304\/files\/4938\/ABSTRAK.pdf"},{"name":"daftar_isi.pdf","section":"front_matter","mime_type":"application\/pdf","size":27200,"sha256":"4c39996e53c59b23cd8c00ed567d7d6a308cffa8ae1819d24f783942449024c9","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1304\/files\/4939\/daftar_isi.pdf"},{"name":"DARPUS_RINALDI-FIX_SIDANG.pdf","section":null,"mime_type":"application\/pdf","size":56873,"sha256":"65e3e82e6c9ea4477145e32018582d5eefdbfe90bb379ae55b510711fde141c6","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/1304\/files\/4940\/DARPUS_RINALDI-FIX_SIDANG.pdf"}],"published_at":"2021-07-13T02:46:59+00:00","updated_at":"2026-10-31T06:43:50+00:00"}}