{"data":{"id":4021,"url":"https:\/\/repo.xbbh.net\/items\/4021","status":"published","type":"thesis","title":"KAJIAN PELAYANAN KERETA API LODAYA DALAM \nBERBAGAI KELAS TERHADAP KONSUMEN KERETA API \nLODAYA MENGGUNAKAN METODE KANO","title_alt":null,"abstract":"Transportasi darat paling aman yaitu kereta api jika dibandingkan dengan \ntransportasi darat yang lain, dikarenakan kereta api memiliki jalur khusus yang \nberbasis rel sehingga tingkat kecelakaan yang terjadi lebih rendah Penelitian ini \ndikhususkan pada penumpang kereta api Lodaya dengan tujuan untuk \nmengategorikan atribut- atribut pelayanan berdasarkan seberapa baik produk atau \njasa tersebut mampu memuaskan kebutuhan penggunanya dengan menggunakan \nmetode KanoSebagai salah satu sarana transportasi umum, penggunaan kereta api \nbanyak diminati serta terkenal di kalangan masyarakat. Oleh sebab itu sebagai \nsalah satu perusahaan yang berorientasi pada jasa pelayanan transportasi darat \nyang memberikan layanan penumpang dan barang dilakukan oleh, PT. Kereta Api \nIndonesia (Persero), guna meningkatkan aktivitas sosial masyarakat. Berdasarkan \nhasil analisis yang telah dilakukan terhadap tingkat kepuasan konsumen kereta api \nLodaya bahwa dari 5 dimensi pelayanan yang dikembangkan menjadi 24 atribut \npelayanan, terdapat 17 atribut pelayanan kategori one dimensional, 4 atribut \npelayanan kategori must be, 2 atribut pelayanan kategori reverse, dan 1 atribut \npelayanan kategori indifferent.\nKata kunci : atribut pelayanan, metode kano, tingkat kepuasan","abstract_alt":null,"creators":[{"role":"author","family_name":"Setiawan","given_name":"Caya Adi","orcid":null,"national_id":"2112217007"},{"role":"advisor","family_name":"Siregar","given_name":"Chandra Afriade","orcid":null,"national_id":"0418047301"}],"year":2023,"date_issued":"2023-02-19","publication":null,"volume":null,"issue":null,"pages":null,"publisher":null,"isbn":null,"issn":null,"doi":null,"official_url":null,"institution":"UNIVERSITAS SANGGA BUANA YPKP","id_number":null,"thesis_level":"bachelor","publication_status":"published","refereed":null,"keywords":["atribut pelayanan","metode kano","tingkat kepuasan"],"language":"id","subjects":[],"divisions":[{"code":"22201","name":"S1 Teknik Sipil","pddikti_code":"22201"}],"citation":"Setiawan, Caya Adi (2023) KAJIAN PELAYANAN KERETA API LODAYA DALAM \nBERBAGAI KELAS TERHADAP KONSUMEN KERETA API \nLODAYA MENGGUNAKAN METODE KANO. UNIVERSITAS SANGGA BUANA YPKP.","documents":[{"name":"COVER.pdf","section":"cover","mime_type":"application\/pdf","size":43608,"sha256":"93f1e524f79add55531030504f6fee7cc257ce508444e8216848f434605f1e6a","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14109\/COVER.pdf"},{"name":"LEMBAR_PENGESAHAN.pdf","section":"front_matter","mime_type":"application\/pdf","size":39097,"sha256":"833cfcfb3a041a065b9ffe3baa432dde7e68f8259a27bbd12524e18856d017bd","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14110\/LEMBAR_PENGESAHAN.pdf"},{"name":"LEMBAR_PERNYATAAN.pdf","section":"front_matter","mime_type":"application\/pdf","size":417492,"sha256":"3427ad3fdb7e4f4e8e1ae6c290c4f2c8739e4e0738caee698c4ce1e3560762a2","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14111\/LEMBAR_PERNYATAAN.pdf"},{"name":"ABSTRAK.pdf","section":"abstract","mime_type":"application\/pdf","size":8180,"sha256":"185413d9bb6de0c9aa5be75a96ec5220766259b7d997885efa0acdbabfd25211","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14112\/ABSTRAK.pdf"},{"name":"BAB_I.pdf","section":"chapter_1","mime_type":"application\/pdf","size":120456,"sha256":"c22e7ed257db469b6130e5c6f573871f297b0641a2f840bdde6849e6339b3851","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14113\/BAB_I.pdf"},{"name":"TA_ACC_CAYA_ADI_SETIAWAN.pdf","section":null,"mime_type":"application\/pdf","size":15562408,"sha256":"980f16b852c0c89e86e7bfdf83a4d302f922178b2e7a0643cf1ea83be966beec","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14114\/TA_ACC_CAYA_ADI_SETIAWAN.pdf"},{"name":"DAFTRA_PUSTAKA.pdf","section":null,"mime_type":"application\/pdf","size":124754,"sha256":"c5c5f28de09eab674ec8a6d88c61d542b176f96d59577ced256da9574bc046db","access":"public","embargo_until":null,"license":null,"url":"https:\/\/repo.xbbh.net\/items\/4021\/files\/14115\/DAFTRA_PUSTAKA.pdf"}],"published_at":"2024-08-12T05:00:22+00:00","updated_at":"2026-10-31T07:25:09+00:00"}}