ANALYSIS OF QUALITY OF WORK LIFE (QWL) AND ORGANIZATION COMMITMENT TO JOB SATISFACTION AND THE IMPLICATION TOWARDS EMPLOYEE PERFORMANCE OF PDAM TIRTAWENING BANDUNG

Abstrak

This empirical research is aimed to develop knowledge especially human resource management and resolve problem through a research about employee performance measurement through quality of work life, commitment and job satisfaction as the intervening variable with employees of PDAM TIRTAWENING as a sample as 102 questionnaires distributed to the chosen respondent and used as stastistic analysis. A measurement of quality of work life consists of four dimensions : growth and development, salary (reward system), participation, and work environment. Three model components and measurement of organization commitment such as affective commitment, continuance commitment and normative commitment. Job satisfaction consists of five factors that are the work itself, salary, promotion, relationship between the superior and the subordinates. Whereas employee performances consists of six factors : quality, quantity, proficiency, knowledge, punctuality, and communication. The result of the reseach using Path Analysis to show that to optimalize employee performance, need to notice another variables that not shown in this research.

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