Implementasi Customer Relationship Management Sistem Informasi Lapangan Futsal Menggunakan Aplikasi Odoo

Abstrak

Futsal Rooftop BTM is a company engaged in the field of futsal field rental services in Bandung. The problem that occurs in management management is the number of complaints from customers due to the absence of an application to manage information regarding match schedules, prices, criticisms and suggestions. The Odoo application is a platform or a collection of business applications that can help companies become more. The Odoo application is applied to futsal field information using Customer Relationship Management (CRM). The purpose of this study is to implement CRM using the Odoo application as a futsal field management information system and to apply a CRM approach to improve relations between the company and consumers, so that customers can view match schedules through the Odoo application website. The system development methodology used is the prototype method. The results of the study allow customers to more easily find information about the futsal field and can see rental schedules without having to come to the field.

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